Information - Terms and Conditions

Included in the quoted price:

Not included in the quoted price:

Booking Amendment charges
When any change is made to a booking an amended confirmation will be issued and a charge of £20 will be made to cover administrative costs. This includes the addition or deletion of any persons, car hire, car upgrade or any other item.

PAYMENTS and YOUR PROTECTION
Payments can be made by Credit Card (Visa or Master Card), personal sterling cheque (subject to clearing) or by bank transfer (foreign transfer fees apply) or cash.
As we are based in Spain credit card payments will be taken in EUROS at the foreign exchange rate of the day taken from the U.K. Financial Times foreign exchange website. A commission charge of 1% will be applied by Villa Holiday Spain for this service. Customers should note that some exchange rates between banks and your card provider may fluctuate, A deposit of 30% is required in order to confirm your booking, with the balance due 12 weeks prior to your holiday commencement date.
It is recommended that you pay for your holiday with your credit card. We are an established successful growing company but in the unlikely even that we should go out of business then at least any money you have paid is protected.

PROPERTY DESCRIPTIONS
We have gone to great lengths to ensure that the descriptions of properties are faithful and honest. We have inspected and evaluated all the properties on our website and believe that you will be pleasantly surprised with the property and find that our description was, at least, accurate.

All properties are carefully inspected at the beginning of each season and are equipped with sufficient crockery, cutlery, iron and ironing board and have fridge/freezers, washing machines, TV s and adequate cooking facilities.

ARRIVAL & DEPARTURE TIMES
We do our best to accommodate arrivals at any time and settle you in as quickly as possible.
Officially the rental period commences at 16:00 on the day of rental and terminates at 10:00 on the day of departure. However, we do try to be as flexible as possible and allow access as soon as the property has been cleaned and prepared. Clients departing on later flights may be able to extend their stay after 10:00 depending on the arrival time of incoming clients (who always have priority) and our cleaning schedule.

ALTERATIONS & CANCELLATIONS
Where you wish to alter your booking (i.e. villa or dates, holiday duration) we will do our best to accommodate your request. If we cannot meet your altered requirements and you wish to cancel your holiday then you may make a cancellation.

In case of cancellation by the client the following conditions will apply to the rental, service and hire-car elements.

It forms part of this agreement that you take out Travel Insurance before your holiday

Alterations and Cancellations by us
It is highly unlikely that the chosen property would not eventually be available but this could happen if, for example, there was a serious technical problem, fire or some other unforeseen calamity. In such a case our liability is limited to the provision of another property of similar or higher category or a full refund of the rental, service and hire-car elements.

PRIVACY
The term “private pool” means that the swimming pool is for the exclusive use of those staying at the property where the pool is situated, and it is not a “communal pool” which is one that is shared by a number of villas. Complete privacy is a very different issue. In some properties, terraces and pools may be overlooked and if complete privacy is important please call or email us and we will suggest suitable properties that meet your specific requirement.

BUILDING WORKS - PLEASE READ CAREFULLY
Building or road works may be in progress nearby, a neighbour may start building a swimming pool or wall, or the local water board may decide to drill for water in the vicinity. Spain is ‘enjoying’ a building boom never seen before and new building work starting after publication of individual villa descriptions may in some way distort our description of the property we have considered peaceful or quiet. This work may start early in the morning as it is local practice and can start at any time in the year. As it is not always possible to gauge the extent of such works we regret we cannot advise you of the constantly changing conditions. If within 56 days of the start of your holiday we become aware of such works taking place on a plot immediately adjacent to your property (that is, an adjoining plot - not across the road or merely nearby) that in our opinion could materially spoil your enjoyment of your holiday we will advise you. You may then either a) cancel and receive a full refund for accommodation and car hire if the latter is booked with ourselves or b) change your booking to another available villa for the same period either paying the difference if it is more expensive or receiving a refund if it is cheaper, or c) change your booking to another available villa for a different period either paying the difference if it is more expensive or receiving a refund if it is cheaper or d) leave your reservation as it is and hope that there is not too much noise or dust to spoil your holiday. If you choose option (d), to stay with the reservation, it is extremely unlikely that after arrival we will be able to move you to any alternative accommodation if you suffer any inconvenience as described above, nor will any claim for compensation be accepted for any loss of enjoyment due to building or any other associated works within the vicinity of your holiday villa. You should note that we are not responsible for such work, are not able to stop such work taking place nor control the noise level. Nor can we be responsible for any building works that start during a holiday and under no circumstances will we pay any compensation at all in such cases.

FOLDAWAY BEDS
A fold-away bed, linen and towels for additional guest(s) can be provided at a cost of £30 per person per week. The maximum number of guests permitted is clearly stated on each villa description. i.e. where the numbers state 'Sleeps 6 + 1 then one additional guest is permitted.

COTS and HIGH CHAIRS
Cots and high chairs are available for infants under two years old at the end of their holiday. If you require a cot or high chair, please advise us it at the time of booking in order that we can ensure it is at the villa on your arrival. A charge of £25 per cot per week and £15 per high chair per week will be added to your invoice.

WELCOME PACKS
Welcome packs can be supplied at a cost of £20 (GBP) and should be requested at the time of booking. Included in the pack is bottled water, tea, coffee, sugar, milk, beer, wine, a dishcloth, fruit juice, biscuits.

FANS
Some bedrooms have ceiling fans fitted. In other cases we can supply free-standing fans at a cost of 12 euros each per week, please advise at time of booking.

AIR CONDITIONING
Some owners did provide use of air conditioning free of charge. Due to abuse an additional  payment is now required which can be paid at time of booking or on arrival in resort. Please check the details of any villa advertising air conditioning as to charges applicable.

DISABLED VISITORS
Unfortunately some properties are unsuitable for disabled persons due to access and layout. Please ensure that you enquire about the suitability of each property before booking.

BREAKAGE DEPOSITS
A refundable breakage deposit of 150GBP is payable in advance and will be refunded within 14 days of your departure from the villa. A deduction will be made for any breakages or damage or if extra cleaning in the case of excessively dirty villas or refuse removal is required.

PETS
Pets are not permitted under any circumstances due to the fact that ongoing clients may have an allergy to animals and in accordance with current regulations. Additionally clients are requested not to feed or allow stray cats or dogs inside the property. Failure to comply with the above could cause the cancellation of the rental contract and/or the cost of cleaning and sterilising the property.

ARRIVAL PROCEDURES
Under normal circumstances you will be met in resort by a Villa Holiday Spain consultant and shown to your holiday home. Guests arriving out of hours or at peak times may be provided with a map and directions to their villa in advance and instructions for collection of the keys.

MAINTENANCE & COMPLAINTS
We pride ourselves on our customer service and the quality of our properties but from time to time appliances or other items do go wrong. Breakdowns, defects or other issues must be reported to your holiday consultant immediately and will be resolved as soon as is reasonably possible.
We are a registered Spanish company. Villa Holiday Spain is part of Five Star Villa Holidays S.L. We are also registered with the Spanish Tourist Authority. 
The Authority provides an extremely valuable arbitration service and every complaint is followed up. Obviously we would never want a complaint to get that far and strive to resolve all issues in resort speedily and efficiently.

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