Information - Terms and Conditions
Included in the quoted price:
Accommodation, as confirmed on your confirmation/invoice
for the people named on the booking form, in the
property specified, including local taxes, gas,
water, electricity and service charges.
Bedding, towels and tea towels. (YOU MUST PROVIDE
YOUR OWN POOL/BEACH TOWELS).
Weekly laundering of household linen for rentals
of two weeks or more.
Cleaning of the villa before your arrival.
Not included in the quoted price:
Travel insurance, which is compulsory.
Transportation to and from your accommodation.
Beach/Pool towels.
Booking Amendment charges
When any change is made to a booking an amended
confirmation will be issued and a charge of £20
will be made to cover administrative costs. This
includes the addition or deletion of any persons,
car hire, car upgrade or any other item.
PAYMENTS
Payments can be made by Credit Card (Visa or Master
Card), personal sterling cheque (subject to clearing)
or by bank transfer or cash.
A deposit of 30% is required in order to confirm
your booking, with the balance due 12 weeks prior
to your holiday commencement date.
PROPERTY DESCRIPTIONS
We have gone to great lengths to ensure that the
descriptions of properties are faithful and honest.
We have inspected and evaluated all the properties
on our website believe that you will be pleasantly
surprised with the property and find that our description
was, at least, accurate.
All properties are carefully inspected at the beginning
of each season and are equipped with sufficient
crockery, cutlery, iron and ironing board and have
fridge/freezers, washing machines, TV s and adequate
cooking facilities.
ARRIVAL & DEPARTURE TIMES
We do our best to accommodate arrivals at any time
and settle you in as quickly as possible.
Officially the rental period commences at 18:00
on the day of rental and terminates at 10:00 on
the day of departure. However, we do try to be as
flexible as possible and allow access as soon as
the property has been cleaned and prepared. Clients
departing on later flights may be able to extend
their stay after 10:00 depending on the arrival
time of incoming clients (who always have priority)
and our cleaning schedule.
ALTERATIONS & CANCELLATIONS
Where you wish to alter your booking (ie.
villa or dates, holiday duration) we will do our
best to accommodate your request. If we cannot meet
your altered requirements and you wish to cancel
your holiday then you may make a cancellation.
In case of cancellation by the client the following
conditions will apply to the rental, service and
hire-car elements.
Cancellation more than 56 days prior to arrival,
we refund 80% of the total holiday cost
Cancellation between 28 & 55 days prior to
arrival, we refund 50% of the total holiday cost
Cancellation less than 28 days prior to arrival,
full charge applies
** Any cancellations should be covered by your holiday
insurance but it is important that this is purchased
at the time of booking. If you arrange your own
insurance please make sure that you have "ground
cover" in order the secure the rental element.
Alterations and Cancellations by us: It is highly
unlikely that the chosen property would not eventually
be available but this could happen if, for example,
there was a serious technical problem, fire or some
other unforeseen calamity. In such a case our liability
is limited to the provision of another property
of similar or higher category or a full refund of
the rental, service and hire-car elements.
PRIVACY
The term “private pool” means that the swimming
pool is for the exclusive use of those staying at
the property where the pool is situated, and it
is not a “communal pool” which is one that is shared
by a number of villas. Complete privacy is a very
different issue. In some properties, terraces and
pools may be overlooked and if complete privacy
is important please call or email us and we will
suggest suitable properties that meet your specific
requirement.
BUILDING WORKS PLEASE READ CAREFULLY
Building or road works may be in progress nearby,
a neighbour may start building a swimming pool or
wall, or the local water board may decide to drill
for water in the vicinity. Spain is ‘enjoying’ a
building boom never seen before and new building
work starting after publication of individual villa
descriptions may in some way distort our description
of the property we have considered peaceful or quiet.
This work may start early in the morning as it is
local practice and can start at any time in the
year. As it is not always possible to gauge the
extent of such works we regret we cannot advise
you of the constantly changing conditions. If within
56 days of the start of your holiday we become aware
of such works taking place on a plot immediately
adjacent to your property (that is, an adjoining
plot - not across the road or merely nearby) that
in our opinion could materially spoil your enjoyment
of your holiday we will advise you. You may then
either a) cancel and receive a full refund for accommodation
and car hire if the latter is booked with ourselves
or b) change your booking to another available villa
for the same period either paying the difference
if it is more expensive or receiving a refund if
it is cheaper, or c) change your booking to another
available villa for a different period either paying
the difference if it is more expensive or receiving
a refund if it is cheaper or d) leave your reservation
as it is and hope that there is not too much noise
or dust to spoil your holiday. If you choose option
(d), to stay with the reservation, it is extremely
unlikely that after arrival we will be able to move
you to any alternative accommodation if you suffer
any inconvenience as described above, nor will any
claim for compensation be accepted for any loss
of enjoyment due to building or any other associated
works within the vicinity of your holiday villa.
You should note that we are not responsible for
such work, are not able to stop such work taking
place nor control the noise level. Nor can we be
responsible for any building works that start during
a holiday and under no circumstances will we pay
any compensation at all in such cases.
FOLDAWAY BEDS
A fold-away bed, linen and towels for additional
guest(s) can be provided at a cost of £30 per person
per week. The maximum number of guests permitted
is clearly stated on each villa description. i.e.
where the numbers state 'Sleeps 6 + 1' then one
additional guest is permitted.
COTS
and HIGH CHAIRS
Cots and high chairs are available for infants under
two years old at the end of their holiday. If you
require a cot or high chair, please advise us it
at the time of booking in order that we can ensure
it is at the villa on your arrival. A charge of
£25 per cot per week and £15 per high chair per
week will be added to your invoice.
FANS
Many bedrooms have ceiling fans fitted. In other
cases we will supply one free- standing fan per
bedroom during high and peak periods
DISABLED VISITORS
Unfortunately some properties are unsuitable for
disabled persons due to access and layout. Please
ensure that you enquire about the suitability of
each property before booking.
BREAKAGE DEPOSITS
£100 per week per villa is payable at the
time of occupancy. Payment can be taken by cash,
cheque or credit card and will be refunded, barring
damage or breakages at the end of your holiday.
In certain circumstances it may be necessary to
refund up to five days after your holiday. In the
case of small items it may be more convenient for
you to replace like for like.
PETS
Pets
are not permitted under any circumstances due to
the fact that ongoing clients may have an allergy
to animals and in accordance with current regulations.
Additionally clients are requested not to feed or
allow stray cats or dogs inside the property. Failure
to comply with the above could cause the cancellation
of the rental contract and/or the cost of cleaning
and sterilizing the property.
ARRIVAL PROCEDURES
Under normal circumstances you will be met in resort
by a Villa Holiday Spain consultant and shown to
your holiday home. Guests arriving out of hours
may be provided with a map and directions to their
villa in advance and instructions for collection
of the keys.
MAINTENANCE & COMPLAINTS
We pride ourselves
on our customer service and the quality of our properties
but from time to time appliances or other items
do go wrong. Breakdowns, defects or other issues
must be reported to your holiday consultant immediately
and will be resolved as soon as is reasonably possible.
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