Information - Terms and Conditions

(Click here to go to the 'CONTACT US' page)

Included in the quoted price:
Accommodation, as confirmed on your confirmation/invoice for the people named on the booking form, in the property specified, including local taxes, gas, water, electricity and service charges.
Bedding, towels and tea towels. (YOU MUST PROVIDE YOUR OWN POOL/BEACH TOWELS).
Weekly laundering of household linen for rentals of two weeks or more.
Cleaning of the villa before your arrival.

Not included in the quoted price:
Travel insurance, which is compulsory.
Transportation to and from your accommodation.
Beach/Pool towels.

Booking Amendment charges
When any change is made to a booking an amended confirmation will be issued and a charge of £20 will be made to cover administrative costs. This includes the addition or deletion of any persons, car hire, car upgrade or any other item.

PAYMENTS
Payments can be made by Credit Card (Visa or Master Card), personal sterling cheque (subject to clearing) or by bank transfer or cash.

A deposit of 30% is required in order to confirm your booking, with the balance due 12 weeks prior to your holiday commencement date.

PROPERTY DESCRIPTIONS
We have gone to great lengths to ensure that the descriptions of properties are faithful and honest. We have inspected and evaluated all the properties on our website believe that you will be pleasantly surprised with the property and find that our description was, at least, accurate.
All properties are carefully inspected at the beginning of each season and are equipped with sufficient crockery, cutlery, iron and ironing board and have fridge/freezers, washing machines, TV s and adequate cooking facilities.

ARRIVAL & DEPARTURE TIMES
We do our best to accommodate arrivals at any time and settle you in as quickly as possible.
Officially the rental period commences at 18:00 on the day of rental and terminates at 10:00 on the day of departure. However, we do try to be as flexible as possible and allow access as soon as the property has been cleaned and prepared. Clients departing on later flights may be able to extend their stay after 10:00 depending on the arrival time of incoming clients (who always have priority) and our cleaning schedule.

ALTERATIONS & CANCELLATIONS
Where you wish to alter your booking (ie. villa or dates, holiday duration) we will do our best to accommodate your request. If we cannot meet your altered requirements and you wish to cancel your holiday then you may make a cancellation.

In case of cancellation by the client the following conditions will apply to the rental, service and hire-car elements.

Cancellation more than 56 days prior to arrival, we refund 80% of the total holiday cost
Cancellation between 28 & 55 days prior to arrival, we refund 50% of the total holiday cost
Cancellation less than 28 days prior to arrival, full charge applies

** Any cancellations should be covered by your holiday insurance but it is important that this is purchased at the time of booking. If you arrange your own insurance please make sure that you have "ground cover" in order the secure the rental element.

Alterations and Cancellations by us: It is highly unlikely that the chosen property would not eventually be available but this could happen if, for example, there was a serious technical problem, fire or some other unforeseen calamity. In such a case our liability is limited to the provision of another property of similar or higher category or a full refund of the rental, service and hire-car elements.

PRIVACY
The term “private pool” means that the swimming pool is for the exclusive use of those staying at the property where the pool is situated, and it is not a “communal pool” which is one that is shared by a number of villas. Complete privacy is a very different issue. In some properties, terraces and pools may be overlooked and if complete privacy is important please call or email us and we will suggest suitable properties that meet your specific requirement.

BUILDING WORKS PLEASE READ CAREFULLY
Building or road works may be in progress nearby, a neighbour may start building a swimming pool or wall, or the local water board may decide to drill for water in the vicinity. Spain is ‘enjoying’ a building boom never seen before and new building work starting after publication of individual villa descriptions may in some way distort our description of the property we have considered peaceful or quiet. This work may start early in the morning as it is local practice and can start at any time in the year. As it is not always possible to gauge the extent of such works we regret we cannot advise you of the constantly changing conditions. If within 56 days of the start of your holiday we become aware of such works taking place on a plot immediately adjacent to your property (that is, an adjoining plot - not across the road or merely nearby) that in our opinion could materially spoil your enjoyment of your holiday we will advise you. You may then either a) cancel and receive a full refund for accommodation and car hire if the latter is booked with ourselves or b) change your booking to another available villa for the same period either paying the difference if it is more expensive or receiving a refund if it is cheaper, or c) change your booking to another available villa for a different period either paying the difference if it is more expensive or receiving a refund if it is cheaper or d) leave your reservation as it is and hope that there is not too much noise or dust to spoil your holiday. If you choose option (d), to stay with the reservation, it is extremely unlikely that after arrival we will be able to move you to any alternative accommodation if you suffer any inconvenience as described above, nor will any claim for compensation be accepted for any loss of enjoyment due to building or any other associated works within the vicinity of your holiday villa. You should note that we are not responsible for such work, are not able to stop such work taking place nor control the noise level. Nor can we be responsible for any building works that start during a holiday and under no circumstances will we pay any compensation at all in such cases.

 

FOLDAWAY BEDS
A fold-away bed, linen and towels for additional guest(s) can be provided at a cost of £30 per person per week. The maximum number of guests permitted is clearly stated on each villa description. i.e. where the numbers state 'Sleeps 6 + 1' then one additional guest is permitted.

COTS and HIGH CHAIRS
Cots and high chairs are available for infants under two years old at the end of their holiday. If you require a cot or high chair, please advise us it at the time of booking in order that we can ensure it is at the villa on your arrival. A charge of £25 per cot per week and £15 per high chair per week will be added to your invoice.

FANS
Many bedrooms have ceiling fans fitted. In other cases we will supply one free- standing fan per bedroom during high and peak periods

DISABLED VISITORS
Unfortunately some properties are unsuitable for disabled persons due to access and layout. Please ensure that you enquire about the suitability of each property before booking.

BREAKAGE DEPOSITS
£100 per week per villa is payable at the time of occupancy. Payment can be taken by cash, cheque or credit card and will be refunded, barring damage or breakages at the end of your holiday. In certain circumstances it may be necessary to refund up to five days after your holiday. In the case of small items it may be more convenient for you to replace like for like.

PETS
Pets are not permitted under any circumstances due to the fact that ongoing clients may have an allergy to animals and in accordance with current regulations. Additionally clients are requested not to feed or allow stray cats or dogs inside the property. Failure to comply with the above could cause the cancellation of the rental contract and/or the cost of cleaning and sterilizing the property.

ARRIVAL PROCEDURES
Under normal circumstances you will be met in resort by a Villa Holiday Spain consultant and shown to your holiday home. Guests arriving out of hours may be provided with a map and directions to their villa in advance and instructions for collection of the keys.

MAINTENANCE & COMPLAINTS
We pride ourselves on our customer service and the quality of our properties but from time to time appliances or other items do go wrong. Breakdowns, defects or other issues must be reported to your holiday consultant immediately and will be resolved as soon as is reasonably possible.